Return Policy for VP Timber Trading, SIA
At VP Timber Trading, SIA, we are committed to ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we’re here to help with our return policy outlined below.
Eligibility for Returns
- Timeframe: You may return an item within 14 calendar days of receiving it.
- Condition: To be eligible for a return, the item must be:
- Unused, undamaged, and in the same condition that you received it.
- In its original packaging with all tags, labels, and documentation intact.
Non-Returnable Items
The following items cannot be returned:
- Custom-cut or personalized wood plates.
- Items marked as “Final Sale” at the time of purchase.
- Products damaged due to misuse, improper handling, or external factors.
Return Process
- Request a Return:
Contact us at info@vptimbertradingsia.com with your order number, reason for return, and any supporting details or photos.
- Approval:
Our team will review your request and, if approved, provide you with instructions on how and where to send the return.
- Shipping:
- Customers are responsible for the shipping costs associated with returns unless the return is due to our error (e.g., incorrect or defective item).
- Use a trackable shipping service and ensure proper packaging to avoid damage during transit.
Refund Policy
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
Exchanges
If you need to exchange an item for a different size, style, or specification, follow the same return process. Exchanges are subject to product availability.
Contact Us
For questions about our return policy or assistance with a return, please contact us at:
Email: info@vptimbertradingsia.com
Address: Upītes, Vilces pag., Jelgavas nov., LV-3026 Latvia
